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FAQS

EARRING CARE

Although polymer clay is strong, please handle your jewelry with care. Do not attempt to bend as clay can break. It is not recommended to shower, swim or bathe while wearing clay jewelry as it may ruin the material.

CLEANING YOUR JEWELRY

Use a dampened soft cloth to gently wipe your jewelry clean. If necessary, a baby wipe can be used to potentially remove makeup or other stains. Please do not use harsh cleaners on your jewelry despite the materials. Always handle with love.

CUSTOM ORDERS

We would love to make something special for you! Please submit a contact form on our Contact page or send us an email at info@castingclayjewelry.com so we can reach you and talk details!

SHIPPING POLICY

We process and ship orders within 1-2 business days via USPS First Class packages. Shipping times vary based on location. We will provide you with a tracking number upon shipment. 

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*Please note: Once the package has been picked up by USPS, it is out of our hands. We cannot guarantee a delivery date. In the unfortunate event you have a missing or damaged package, please contact USPS first and file a claim, then please contact us at info@castingclayjewelry.com so we can determine the best way to move forward. Missing/damaged packages are not guaranteed refunds.

LOCAL PICKUP

If you select local pickup as your shipping option, you will be notified via email when your order is ready for pickup. The seller may choose to meet you and/or deliver your items based on your location but delivery is not guaranteed.

RETURN POLICY

Due to hygienic reasons, we do not accept returns. If your items arrives damaged, or breaks within one week of arrival date please contact us at info@castingclayjewelry.com so we can discuss replacing your damaged items or refunding your money.

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